Validity Examination of Efqm’s Results by Dea Models

Madjid Zerafat Angiz LANGROUDI
Gholamreza JANDAGHI

Keywords

European Foundation Quality Management, Data Envelopment Analysis

Abstract

European Foundation Quality Management is one of the models which deal with the assessment of function of an organization using a self-assessment for measuring the concepts some of which are more and more qualitative. Consequently, complete understanding and correct usage of this model in an organization depend on the comprehensive recognition of that model and different strategies of self- assessment. The process of self – assessment on the basis of this model in an organization needs to use the experienced auditors. This leads to reduce the wrong privilege making to the criteria and to sub-criteria probable way. In this paper, first some of the weaknesses of the EFQM model are studied, then with the usage of structure of input-output governing of the model and using of Data Envelopment Analysis, a method is offered to recognize the lack of the proportion between Enablers and the results of organization which may occur due to problems and obstacles hidden in the heart of organization.